Terms and Conditions
Effective Date: 08/01/2024
1. Product Description
The Product is described as custom designed metal products , Real-life specifications and features of the Product may vary as detailed in photos and/or design proofs.
2. Order and Acceptance
2.1 Order Submission
Orders can be placed through the Company’s authorized channels, including www.knoxfabrication.com.au or the Company’s official Facebook page.
2.2 Order Acceptance
All orders are subject to acceptance by the Company. The Company reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability, inaccuracies, or errors in pricing.
2.3 Pricing
Prices are subject to change without prior notice. Taxes, shipping, and handling fees are included in the Product price and will not be charged separately.
3. Delivery and Risk of Loss
3.1 Delivery
The Company will use reasonable efforts to deliver the Product within the estimated delivery timeline. Delivery delays may occur due to circumstances beyond the Company’s control. Turnaround time for custom orders may vary depending on the complexity of the order and the Company’s workload at the time.
3.2 Risk of Loss
Risk of loss or damage to the Product passes to the company upon delivery.
4. Product Warranty
4.1 Warranty Coverage
The Company warrants that the Product will be free from material defects in workmanship and materials under normal use for a period of three (3) years from the date of purchase.
4.2 Warranty Exclusions
The warranty does not cover damage caused by:
- Improper use, handling, or installation.
- Unauthorized modifications or repairs.
- Accidents, misuse, or negligence.
4.3 Warranty Claims
Customers must notify the Company of any warranty claims within the warranty period. Proof of purchase and detailed documentation of the defect may be required.
5. Returns and Refunds
5.1 Return Policy
Returns will only be accepted within seven (7) days of delivery if the Product is found to be defective or damaged. Returns due to a change of mind will not be accepted.
5.2 Refunds
Refunds will be processed within fourteen (14) days of receiving the returned defective Product. Shipping and handling fees are non-refundable.
6. Limitation of Liability
The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Product. The Company’s total liability shall not exceed the purchase price of the Product.
7. Intellectual Property
All intellectual property rights related to the Product, including trademarks, patents, and copyrights, remain the exclusive property of the Company.
8. Governing Law and Dispute Resolution
8.1 Governing Law
This Agreement shall be governed by and construed in accordance with Australian Consumer Law.
9. Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Changes will take effect upon posting to the Company’s website or through communication to the Customer.
10. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact:
Knox Fabrication Co.
2/135-137 Allingham Street, Golden Square VIC 3555
Email: info@knoxfabrication.com.au
Phone: 0434 554 202
Website: www.knoxfabrication.com.au
ABN- 53 618 599 487
This document sets forth the Terms and Conditions agreement for the purchase, use, and warranty of the custom metal product manufactured and sold by Knox Fabrication Co. By purchasing, paying for, or using the Product, you, the customer, agree to these Terms and Conditions.